In the years I’ve worked for ING as a customer support there were many times that I could use my skills as a designer aswel. Reaching from UI and UX concepts to designs for powerpoint slides.
An easier way to close your account
Closing an account was an outdated process. For example, transferring residual money to a foreign account was a laborious operation. This effected in a lot of call traffic. Something what ING wanted to prevent.
There were some extra little projects in between work like these examples. Making visuals for Powerpoint sides, and visuals for their own platvorm.